Terms of service

1. Overview

• This website and online store are operated by SEKKA38, a Dubai-based fashion brand ("SEKKA38", "we", "us", "our").
• By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms of Service and any related policies referenced herein.
• These Terms apply to all users of the website, including visitors, customers, and merchants.

2. Acceptance of Terms

By using this website, you confirm that:

• You have read, understood, and agreed to these Terms of Service.
• You are legally capable of entering into binding contracts under applicable UAE laws.
• You will comply with all applicable laws and regulations.

If you do not agree with these Terms, you must discontinue use of the website.

3. Eligibility & Account Responsibility

Eligibility

• Users must be at least 18 years of age or access the website under the supervision of a parent or legal guardian.

Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials (if applicable).
• Ensuring that all personal, billing, and delivery information provided is accurate and up to date.

SEKKA38 reserves the right to suspend, restrict, or terminate accounts associated with inaccurate, misleading, or suspicious activity.

4. Products & Services

Product Offerings

SEKKA38 offers:

• Ready-to-Wear Fashion Collections
• Custom-Made Abayas and Garments

Product Availability

• All products are subject to availability.
• Certain products may be offered in limited quantities.

Product Representation

We make every effort to accurately display product:

• Colors
• Fabrics
• Textures
• Design Details

However, minor variations may occur due to:

• Device and screen settings
• Lighting conditions during photography
• Fabric batch variations

Such differences shall not be considered manufacturing defects.

5. Custom-Made Orders

Customizations

Custom orders may include modifications to:

• Size
• Fabric
• Color
• Embroidery
• Design Specifications

Conditions

• All custom-made orders are final and non-refundable.
• Orders cannot be cancelled once production has commenced.
• Customers are responsible for providing accurate measurements and customization requirements.

Exception

In the event of an error attributable to SEKKA38, we may:

• Repair the item
• Replace the item
• Provide another appropriate resolution at our discretion

6. Pricing & Payments

Pricing

• All prices are displayed in AED (United Arab Emirates Dirham) or other applicable currencies.
• Prices may be revised at any time without prior notice.

Payments

Payments must be completed through approved payment methods available on the website.

By placing an order, you confirm that:

• You are authorized to use the selected payment method.
• You agree to pay the full amount displayed at checkout.

Taxes

• VAT and other applicable taxes will be charged in accordance with UAE regulations where applicable.

7. Orders & Acceptance

Order Acceptance

• Receipt of an order confirmation does not constitute acceptance of the order.
• SEKKA38 reserves the right to refuse, limit, or cancel orders at its sole discretion.

Reasons for Cancellation

Orders may be cancelled due to:

• Payment authorization failure
• Product unavailability
• Pricing or product information errors
• Suspected fraudulent or unauthorized activity

Where applicable, customers will be notified and refunded accordingly.

8. Shipping & Delivery

Shipping Charges

• UAE Delivery: AED 30
• International Delivery: AED 85

Estimated Delivery Timelines

Ready-to-Wear Orders

• UAE: 2–3 Business Days
• GCC Countries: 5–6 Business Days

Custom-Made Orders

• Production and Delivery: 2–4 Weeks

Important Information

• Delivery timelines are estimates and are not guaranteed.
• SEKKA38 is not liable for delays resulting from:
  • Courier service disruptions
  • Customs clearance procedures
  • Force majeure events

International Orders

Customers are solely responsible for:

• Customs duties
• Import taxes
• Additional local charges imposed by destination countries

9. Returns, Exchanges & Refunds

International Orders

• All international sales are final.
• Returns, exchanges, and refunds are not accepted.

UAE Orders

• Alteration services may be available for minor fitting adjustments.

Defective Items

If a product defect is identified:

• The issue must be reported within 48 hours of delivery.
• Supporting photographs must be provided for assessment.

Resolution Process

Depending on the circumstances, SEKKA38 may offer:

1. Repair (preferred resolution)
2. Replacement (subject to availability)
3. Refund (if the issue cannot reasonably be resolved)

10. Intellectual Property

All content on this website is the exclusive property of SEKKA38, including:

• Product Designs
• Images and Photography
• Logos and Trademarks
• Text Content
• Branding Elements

Restrictions

You may not:

• Copy, reproduce, modify, or distribute website content.
• Use any design, image, or branding element for commercial purposes.

Prior written consent from SEKKA38 is required for any such use.

11. User Conduct

You agree not to:

• Use the website for unlawful or unauthorized activities.
• Interfere with website functionality or security.
• Upload malware, viruses, or malicious code.
• Submit false, misleading, or fraudulent information.

Violation of these Terms may result in:

• Suspension or termination of access
• Legal action where applicable

12. Limitation of Liability

To the fullest extent permitted under UAE law, SEKKA38 shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits, business, revenue, or data

Maximum Liability

SEKKA38's total liability for any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless SEKKA38, its affiliates, directors, employees, and representatives from any claims, losses, liabilities, damages, or expenses arising from:

• Breach of these Terms
• Misuse of the website
• Violation of applicable laws or third-party rights

14. Privacy & Data Protection

• Personal information is collected and processed in accordance with the SEKKA38 Privacy Policy.
• Reasonable technical and organizational measures are implemented to protect customer data.
• While we strive to maintain security, no system can guarantee absolute protection against all risks.

15. Third-Party Services

SEKKA38 may utilize third-party providers, including:

• Payment Gateway Providers
• Shipping and Logistics Partners
• Marketing and Communication Platforms

SEKKA38 is not responsible for:

• Service interruptions or failures by third parties
• Content, policies, or practices of external websites and platforms

16. Force Majeure

SEKKA38 shall not be liable for any failure, interruption, or delay in fulfilling its obligations where such failure results from circumstances beyond its reasonable control, including:

• Natural disasters
• Government actions or restrictions
• Supply chain disruptions
• Labor disputes
• Internet or infrastructure failures
• Public health emergencies

17. Governing Law & Jurisdiction

• These Terms of Service shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
• Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

18. Changes to Terms

• SEKKA38 reserves the right to amend, modify, or update these Terms of Service at any time.
• Updated versions will be published on the website.
• Continued use of the website following such updates constitutes acceptance of the revised Terms.