Refund policy

1. Overview

At SEKKA38, every garment is thoughtfully designed and crafted with exceptional attention to detail.
As many of our products are produced in limited quantities and may include customization options, our refund and return policy is structured accordingly.
By placing an order with SEKKA38, you acknowledge and agree to the terms outlined in this Refund Policy.

2. International Orders (GCC & Worldwide)

Final Sale Policy

All international orders are considered final sale.
Returns, exchanges, and refunds are not accepted for international shipments.

Reason

This policy is in place due to:

International shipping logistics
Customs and import regulations
The limited-edition nature of our collections

3. UAE Orders

Customer Satisfaction

We strive to ensure that every order meets our quality standards and customer expectations.

Alteration Support

Minor fitting adjustments may be available for customers within the UAE.
Customers may request alterations where reasonable sizing adjustments are required.

4. Defective or Incorrect Items

If you receive an item that is defective, damaged upon delivery, or incorrect:

Reporting Requirements

Contact SEKKA38 within 48 hours of receiving the order.
Provide clear photographs showing the issue.

Resolution Process

Upon review of the reported issue:

Assessment
- Our team will evaluate the reported concern.
Repair or Alteration
- Where possible, the item will be repaired or altered.
Exchange or Refund
- If the issue cannot be reasonably resolved through repair, an exchange or refund may be offered, subject to review and approval.

5. Custom-Made Orders

Non-Refundable & Non-Returnable

All custom-made and personalized items are final sale and are not eligible for returns, exchanges, or refunds.

This includes modifications relating to:

Size
Fabric Selection
Color Selection
Embroidery
Any Other Personalization Request

Exception

If a defect, manufacturing issue, or customization error is determined to be the responsibility of SEKKA38, we will take appropriate corrective action, which may include:

Repair
Replacement
Refund (where applicable)

6. Non-Returnable Conditions

Returns, exchanges, or refund requests will not be accepted under the following circumstances:

The item has been worn, washed, used, or damaged after delivery.
Original tags, labels, or packaging have been removed.
The item is not returned in its original condition.
The product is a custom-made or altered item.
The request is submitted outside the specified reporting period.
Variations resulting from customer-provided measurements or customization instructions.

7. Refund Process

Approved Refunds

Where a refund is approved by SEKKA38:

Refunds will be issued through the original payment method used during purchase.
Processing time may take approximately 7–10 business days, depending on the payment provider and financial institution.

Important Notes

Shipping charges are generally non-refundable unless the refund is due to an error attributable to SEKKA38.
Refund timelines may vary based on banking and payment gateway processing procedures.

8. Additional Information

Limited Collection Availability